ALPWALK TERMS OF SERVICE

Version: 1.0 | Last Updated: September 4, 2026

These Terms of Service govern your use of store.alpwalk.com and purchases made through the website.

The website and store are operated by:

Legal Company Name: AlpWalk Technology (Hangzhou) Co., Ltd.
Trading Name: AlpWalk
Registered Address: 3rd Floor, Building C, No. 188 Yunzhan Road, Zhuantang Subdistrict, Xihu District, Hangzhou, Zhejiang Province, China
Email: service@alpwalk.com
Website: store.alpwalk.com

The company identified above is the exclusive seller of products purchased through the website unless checkout expressly identifies another lawful seller.

AlpWalk does not currently have subsidiaries, branches, offices, or other corporate establishments in the United States or Germany.

The warehouses and return facilities in the United States and Germany are operated by independent third-party service providers under separate agreement with AlpWalk. Such providers are not sellers or the parties to the purchase contract between you and AlpWalk, not agent of AlpWald, not AlpWalk offices, or not the affiliated corporate entities of AlpWalk.

1. ACCEPTANCE OF TERMS

By accessing the website, creating an account, or placing an order, you agree to:

· These Terms of Service;

· The Privacy and Cookie Policy;

· Shipping Policy;

· Return and Refund Policy;

· Limited Warranty Policy; and

· Other terms expressly shown before purchase.

If you do not agree, do not use the website or place an order.

Mandatory consumer rights cannot be waived by these terms.

2. ELIGIBILITY

You must process full legal capacity to enter into a binding agreement under the laws applicable to you.

The website and products are intended primarily for adults. Minors may access the website or make purchases only with prior consent and supervision from a parent or legal guardian only to the extent permitted by applicable laws.

3. STORE USE

Your access to and use of this website is limited exclusively to lawful personal and commercial procurement activities, in full compliance with all applicable local, national, and international laws, regulations, and industry standards.

You are strictly prohibited from:

· Use the website unlawfully;

· Submit false, inaccurate or misleading identity, payment, delivery, or customs information;

· Interfere with website security or operation;

· Introduce, upload or transmit any malicious software;

· Attempt unauthorized access;

· Retrieve, scrape, collect, store, process, or redistribute any personal data published or accessible on this website by any automated tools, bots, crawlers, scripts, or manual aggregation;

· Circumvent purchasing limits, user eligibility restrictions, or access control mechanisms;

· Commit fraud;

· Impersonate another person;

· Infringe intellectual-property rights; or

· Use the website in a manner that materially harms AlpWalk, customers, or service providers.

We reserve the right to restrict or suspend your access to this website, or cancel any pending order, whenever we deem it reasonably necessary to prevent fraud, address security risk, stop abuse or misconducts, or comply with applicable laws and regulatory obligations.

4. PRODUCT INFORMATION

We make reasonable efforts to provide accurate and complete information, including:

· Product descriptions;

· Specifications;

· Images;

· Availability;

· Dimensions;

· Compatibility information;

· Prices; and

· Promotional terms.

However, we do not warrant that such information is error-free, complete, or fully up-to-date at all times, except to the extent mandatory under applicable laws. You acknowledge and agree that:

· The visual presentation of products (including color, texture, and relative scale) may differ from the actual product due to variations in display device settings, studio lighting, and photographic conditions;

· All stated dimensions, weights, capacities, and other measurable parameters are approximate and may deviate within standard industry tolerances;

· Packaging may change;

· Minor product revisions may occur; and

· Typographical or technical errors may occur.

A material product change will not be substituted without customer approval where approval is legally required.

Nothing in this section permits misleading, deceptive, or inaccurate product product information in breach of applicable laws. We do not exclude or restrict liability for intentional misrepresentation, fraud or gross negligence.

5. PRODUCT USE AND SAFETY

Products must be used according to:

· User manual;

· Safety instructions;

· Product warnings;

· Fitting instructions;

· Weight and size limits;

· Terrain and environmental limits;

· Battery instructions; and

· Other supplied documentation.

Stop using the product if:

· A safety warning appears;

· A component is damaged;

· A battery is swollen, leaking, or overheating;

· Structural integrity is affected;

· Unexpected motor movement occurs; or

· Continued use may be unsafe.

Contact service@alpwalk.com for assistance.

6. NON-MEDICAL DISCLAIMER

1. This product is a walking assistance device, not a medical device, and cannot replace professional medical equipment or physician recommendations. The following functions are not included in the product design: weight support, restoration of independent walking ability, maintenance of walking balance, fall prevention, or treatment/relief of disease symptoms.

Patients should use the relevant medical device registered products under the guidance of a physician.

2. Before using this product, users must undergo evaluation by a professional (the term "professional" as defined in this user manual specifically refers to individuals holding valid practicing qualifications, including but not limited to: licensed physicians, rehabilitation therapists, licensed nurses, health management specialists, sports rehabilitation specialists, licensed traditional Chinese medicine practitioners, specialized traditional Chinese medicine physicians, and traditional Chinese medicine rehabilitation technicians, provided that their services align with the registered scope of practice) to confirm the absence of contraindications such as severe osteoporosis, joint deformities, acute inflammation, uncontrolled cardiovascular or cerebrovascular diseases, or epilepsy. If any of the aforementioned contraindications are diagnosed during use, users shall immediately cease using this product.

3. For users with mild motor dysfunction (e.g., those with arthritis or early-stage Parkinson's disease), the product must be used under the full guidance of a healthcare professional.

4. The following individuals are prohibited from using this product:

- Individuals with cognitive impairments or severe loss of balance ability;

- Patients with contraindications listed in the product instructions, cardiovascular or cerebrovascular diseases, or other conditions that may worsen with use;

- Individuals who have not undergone professional evaluation to confirm suitability for using this product;

- Users experiencing moderate to severe muscle spasms;

- Individuals experiencing physical discomfort or impaired consciousness;

- Users with severe visual or cognitive impairments that affect safe operation;

- Patients requiring absolute bed rest as diagnosed by a healthcare professional;

- Pregnant women and minors;

- Users with severe limitations in lower limb mobility due to muscle, ligament, or joint disorders;

- Patients with non-healed fractures, abnormal bone joint structures, or severe osteoporosis;

- Patients with pressure ulcers, bedsores, or open wounds on the body surface that may come into contact with or rub against medical devices;

- Other individuals who are not suitable for using this product due to medical conditions.

Note:

For your safety, the AlpWalk S1 features multiple safety protection mechanisms for reliable use in normal conditions. To prevent accidents, please follow these guidelines:

1. Do not use this device in environments with water immersion, proximity to fire sources, strong magnetic fields, high electric currents, or extreme temperatures.

2. In case of an emergency during operation, long-press the right-side button to power off the device immediately.

3. After removing the equipment, you need to adapt to the change in body sensation without assistance. Stand for a brief period to acclimate, and only proceed walking after confirming stability.

4. Turn off the device during charging and charge the battery separately (by unplugging it from the device). Do not exceed 24 hours of continuous charging.

5. Do not insert or remove the power plug with wet hands while charging to avoid electric shock.

6. Do not expose the battery to direct sunlight, place it in a fire, or immerse it in water.

7. Do not use metal objects to simultaneously contact the positive and negative terminals of the battery, as this may cause a short circuit.

8. Do not disassemble or deform the battery.

9. Do not use a faulty charger to charge the battery.

10. Heat generation during motor operation is normal; the device is equipped with a thermal protection system: the motor will automatically activate downshift protection if overheating persists, and shut down once the temperature exceeds the protection threshold.

11. Please turn off the device before removing it. Before turning it on, follow the wearing instructions to ensure the device is properly worn.

7. PRICES

Prices are displayed in the currency shown on the website or at checkout. Unless stated otherwise, all prices displayed on this website refer solely to the product itself and exclude:

· Shipping;

· Import duties;

· Import taxes;

· Customs charges;

· Brokerage fees;

· Optional services; and

· Other destination-specific charges.

The final checkout page will show charges collected by AlpWalk.

Government, customs or carrier charges not collected at checkout shall be remain payable by the recipient where disclosed and legally permitted.If such charges are levied on or recovered from AlpWalk by any authority or carrier, we reserve the right to claim full reimbursement from the Buyer.

8. PRICING ERRORS

An “obvious material error”means a clear, unintended error that would be apparent to a reasonable consumer, including but not limited to decimal point errors, incorrect digit placement, system input mistakes, or clearly mispublished promotional terms due to technical faults.

If a price or promotion contains an obvious material error, we may:

· Contact you for confirmation to the corrected price before proceeding with the order;

· Correct the and proceed with your order only if you expressly agree to the corrected price; or

· Cancel and refund the affected order.

We will not charge a corrected higher price without your express agreement.

Mandatory rights remain unaffected.

9. ORDER SUBMISSION

Submitting an order is an offer to purchase.

An automated order-confirmation email acknowledges receipt but does not necessarily constitute final acceptance.

An order may be accepted at the earlier of:

· The time we expressly confirm acceptance via email; or

· The time we dispatch product.

10. ORDER REFUSAL OR CANCELLATION

We may refuse or cancel an order for a legitimate reason, including:

· Product unavailability;

· Obvious pricing error, see Section 8. PRICING ERRORS;

· Payment failure;

· Suspected fraud;

· Sanctions or trade restrictions;

· Inability to lawfully deliver;

· Carrier limitations;

· Unsafe lithium-battery transport;

· Incorrect information;

· Purchasing-limit abuse; or

· Technical error.

If payment was collected and the order is canceled, the applicable amount will be refunded to the original payment method within 15 calendar days of cancellation.

We will not cancel on an unlawfully discriminatory basis.

11. PAYMENT

Payment shall be made using an available checkout method, and be processed by an independent and certified payment provider(OCEANOAYMENT CO.,LIMITED):

We do not store full credit card, debit card, or payment account credentials on our internal systems. All payment data is processed by such provider in compliance with applicable data protection laws and applicable payment security standards.

You represent that:

· Payment information is accurate, complete and valid;

· You are duly authorized to use the payment method; and

· The transaction does not violate applicable law.

Payment providers may conduct fraud or identity checks.

12. FRAUD AND RISK REVIEW

Orders may be subject to automated or manual review.

We may request additional verification where there are reasonable and substantiated grounds to suspect fraud, identity theft, or payment abuse. We shall only request information strictly necessary for verification, and shall not request unnecessary sensitive information. All information provided shall be processed solely for fraud prevention purposes and deleted once verification is completed, in compliance with applicable laws.

Standard risk review shall be completed within 3 calendar days of order placement. If additional verification is required, we shall notify you within that period. If you fail to provide the requested information within 7 calendar days, we may cancel your order and issue a full refund.

An order may be delayed or cancelled if:

· Verification is not completed;

· Information appears false;

· Payment is unauthorized;

· Fraud risk is significant; or

· Applicable law requires action.

13. SHIPPING

Shipping is governed by the Shipping Policy.

Orders may be fulfilled through independent third-party warehouses in:

· The United States;

· Germany; or

· Another disclosed location where necessary.

Warehouse location does not change the seller’s identity.

Shipping dates are estimates unless expressly guaranteed.

14. TITLE AND RISK

Unless otherwise expressly provided in the Contract:

· Ownership of the products shall pass to the Buyer only upon receipt of full payment of all sums due, including purchase price, fees, duties, taxes and delivery charges. Prior to full payment, we retain full legal title to the products.

· Risk of loss, damage or deterioration shall pass to the Buyer upon:

(a) For standard delivery arranged by AlpWalk, the time of physical delivery and acceptance at the delivery address;

(b) For Buyer electing to use a carrier, or forwarding agent of their own choice, the time of dispatch.

15. CUSTOMS AND IMPORT

You must provide accurate customs and delivery information, and shall provide necessary assistance to complete customs procedures where required.

Whether duties and taxes are included will be stated at checkout where applicable.

Where not expressly included, the recipient may be responsible for applicable import or carrier charges.

Nothing in this section overrides mandatory disclosure requirements.

If goods are returned or destroyed, or additional costs are incurred, due to the Buyer's provision of incorrect delivery information, malicious refusal to accept the goods without justifiable cause, or failure to provide the required assistance with customs clearance, all related logistics costs, storage/warehousing charges and the risk of loss in or deterioration of the goods shall be borne by the Buyer, and we shall be entitled to deduct the corresponding amounts directly from any refund payable.

16. RETURNS AND REFUNDS

Returns and refunds are governed by the Return and Refund Policy.

The standard commercial return period is 14 calendar days after receipt, subject to eligibility conditions.

Statutory cancellation and defective-product rights may provide separate or additional remedies.

17. LIMITED WARRANTY

Eligible products include a one-year commercial Limited Warranty under the Limited Warranty Policy.

The original battery is included for the full one-year period against manufacturing defects.

Normal battery-capacity reduction and normal wear are not manufacturing defects.

This commercial warranty does not reduce mandatory statutory rights.

18. NO AUTOMATIC REPLACEMENT PROGRAM

AlpWalk does not currently provide a standard or automatic whole-product replacement program.

Covered defects are generally addressed through:

· Troubleshooting;

· Adjustment;

· Repair; or

· Defective-component replacement.

A whole-product replacement may be provided only where:

· Required by applicable law; or

· Separately agreed in writing.

19. CUSTOMER ACCOUNTS

You are responsible for:

· Maintaining password confidentiality;

· Providing accurate account information;

· Restricting unauthorized access; and

· Promptly notifying us of suspected compromise.

We reserve the right to restrict or suspend your access to this website at the circumstances under Section 3. Store Use.

20. INTELLECTUAL PROPERTY

Website content, including:

· Text;

· Product names;

· Logos;

· Images;

· Graphics;

· Videos;

· Software;

· Layout;

· Product documentation; and

· Other materials,

is owned by or licensed to AlpWalk and protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works without authorization, except where permitted by law.

21. REVIEWS AND USER CONTENT

If you submit a review, testimonial, photograph, video, suggestion, or other content ("user content"), you confirm that:

· You are the content creator or authorised to submit user content;

· It is not knowingly false or misleading;

· It does not infringe third-party rights;

· It does not contain unlawful content; and

· Any person identifiable in the content has provided necessary permission.

You grant AlpWalk a non-exclusive, worldwide, royalty-free license to host, reproduce, translate, format, and display the user content for operating and promoting the website and products, internal business analysis or quality improvement, subject to applicable privacy law and any separate consent requirements.

We will obtain additional permission where required for paid advertising use.

You may withdraw the user content at any time by submitting a written request to AlpWalk via service@alpwalk.com. AlpWalk will cease using the User Content in any new materials within 7 calendar days without undue delay, and make reasonable efforts to remove the User Content from the website within 15 calendar days without undue delay.

22. PROHIBITED USER CONTENT

Content may be removed if it:

· Is unlawful;

· Is fraudulent or misleading;

· Contains personal information published without authorization;

· Infringes intellectual property;

· Contains malicious code;

· Constitutes harassment or abuse;

· Is unrelated spam; or

· Violates applicable platform rules.

We will not remove a legitimate negative review merely because it is unfavorable.

23. THIRD-PARTY SERVICES

The website may rely on or link to independent:

· Payment providers;

· Carriers;

· Social-media platforms;

· Review platforms;

· Video services;

· Analytics providers;

· Advertising providers; and

· Other websites.

Third-party services are governed by their own terms and policies.

We are not responsible for independent third-party conduct beyond responsibility imposed by applicable law.

24. WEBSITE AVAILABILITY

We aim to keep the website available but do not guarantee uninterrupted operation.

Access may be interrupted for:

· Maintenance;

· Updates;

· Security;

· Technical failure;

· Network outage;

· Force majeure; or

· Legal requirements.

We will not be liable for temporary interruption to the extent permitted by law.

25. SOFTWARE AND DIGITAL FEATURES

Software, firmware, applications, and connected features may be updated to:

· Fix errors;

· Improve performance;

· Improve security;

· Maintain compatibility;

· Address safety; or

· Meet legal requirements.

Nothing in these terms reduces mandatory obligations concerning updates or digital elements.

26. PRIVACY AND COOKIES

Personal information and cookies are governed by the Privacy and Cookie Policy.

27. DISCLAIMER OF WARRANTIES

Except for:

· The express Limited Warranty;

· Express product representations;

· Mandatory statutory guarantees; and

· Rights that cannot legally be excluded,

the website and services are provided on an “as available” basis to the maximum extent permitted by law.

Nothing in this section excludes an implied warranty or consumer right that cannot legally be excluded.

28. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, AlpWalk will not be liable for:

· Indirect loss;

· Consequential loss;

· Lost business income;

· Lost opportunity;

· Lost anticipated savings;

· Loss caused by unlawful or improper product use;

· Loss caused by unauthorized modification;

· Loss caused by failure to follow safety instructions; or

· Loss caused solely by an independent third party outside AlpWalk’s legal responsibility.

This limitation does not apply to:

· Death or personal injury caused by negligence where liability cannot be excluded;

· Fraud;

· Intentional misconduct;

· Gross negligence where non-excludable;

· Mandatory product liability;

· Mandatory consumer rights;

· Breach of non-excludable statutory obligations; or

· Other liability that cannot legally be limited.

29. INDEMNITY

To the extent permitted by law, a business user may be responsible for loss reasonably caused by its unlawful use of the website, infringement of third-party rights, or material breach of these terms.

This section does not require an individual consumer to indemnify AlpWalk for matters for which such liability would be unlawful or unfair.

30. FORCE MAJEURE

AlpWalk is not responsible for delay or failure caused by events outside reasonable control, including:

· Natural disasters;

· War;

· Civil unrest;

· Government action;

· Public-health emergencies;

· Carrier interruption;

· Customs disruption;

· Labor disputes;

· Infrastructure failure;

· Cyberattack; and

· Regional restrictions.

We will take reasonable steps to reduce disruption.

Mandatory cancellation, refund, or consumer rights remain unaffected.

31. DISPUTE RESOLUTION

The formation, validity, interpretation, performance and dispute resolution of these Terms of Service and of all purchase contracts concluded through this website shall be governed by the laws of [the People's Republic of China].

Before commencing formal proceedings, customers are encouraged to contact:

service@alpwalk.com

We will attempt to resolve the matter reasonably.

Any arbitration, jurisdiction, or court-selection clause must be completed only after legal review and must not unlawfully restrict consumer rights.

Dispute Forum: [any dispute, controversy, or claim arising out of or in connection with these Terms or use of this website, shall be subject to the exclusive jurisdiction of the competent court at the domicile of AlpWalk in the People's Republic of China. Notwithstanding the foregoing, where the Buyer is a natural person who qualifies as a consumer domiciled in a member state of the European Union or in the United Kingdom under Regulation (EU) No 1215/2012 or any applicable successor legislation, such dispute shall be subject to the non-exclusive jurisdiction of the courts of the member state or the United Kingdom in which the consumer is domiciled]

32. EXPORT CONTROL AND SANCTIONS

Products and technology may be subject to export-control, sanctions, customs, and import laws.

You must not purchase, export, re-export, transfer, or use products in violation of applicable law.

We may refuse or cancel a transaction where required for legal compliance.

33. TERMINATION

We may suspend or terminate access where reasonably necessary because of:

· Material breach;

· Fraud;

· Security risk;

· Unlawful conduct;

· Abuse; or

· Legal requirement.

Termination does not remove obligations or rights that arose before termination.

34. CHANGES TO THESE TERMS

We may update these terms for:

· Legal changes;

· Operational changes;

· Product changes;

· Security;

· New services; or

· Clarification.

Where a change is material and adversely affects your rights, we will notify you by email or through a prominent notice on this website at least 30 days before the change takes effect. You may reject the change by ceasing to use the website and, where applicable, closing your account within the notice period.

The “Last Updated” date identifies the latest version. The version generally applicable to an order is the version available when the order was placed, unless:

· Applicable law requires otherwise;

· A later version is more favorable; or

· The customer agrees to the change.

35. SEVERABILITY

If a provision is invalid, unlawful, or unenforceable, the remaining terms remain effective to the fullest extent permitted.

The invalid provision will be limited only as necessary to make it lawful and enforceable.

36. NO WAIVER

Failure to enforce a provision does not waive the right to enforce it later.

37. ENTIRE AGREEMENT

These Terms of Service and incorporated policies form the agreement governing website use and purchases, subject to:

· Product-specific written terms;

· Checkout disclosures;

· Mandatory law; and

· Other expressly agreed written terms.